Shipping policy

Processing & Shipping Policy

We truly appreciate your patience and support as we prepare your order. At R SQUARED, our products are handcrafted and prepared with care, which means every order takes time to make, inspect, package, and get ready for you. 

Because each product is made with attention to detail rather than mass-produced, our processing times can be longer than usual. Please allow 3–4 weeks for processing before your order ships. This processing time does not include the time it takes for the shipping carrier to deliver your package.

By placing an order with R SQUARED, you acknowledge and agree to our current processing timeframe.

Shipping & Delivery

Once your order has been carefully prepared and leaves our hands, it is placed with the shipping carrier, such as USPS, UPS, FedEx, or DHL.

We will provide tracking information whenever available so you can follow your package along the way. Please keep in mind that carrier delivery dates are estimates and can change due to circumstances outside of our control.

A tracking status showing “Delivered” means the carrier has confirmed delivery to the address provided with your order.

Lost, Stolen, or Missing Packages

We take pride in carefully preparing and packaging every order. However, once your package has been handed over to the carrier, R SQUARED cannot be responsible for packages that are lost, stolen, misplaced, or missing during transit.

If your tracking information shows that your package was delivered but you cannot locate it, or if your package appears to be lost, please contact the shipping carrier directly and open a claim.

If you would like additional shipping insurance or protection, it must be selected or purchased before your order ships.

Carrier Delays & Delivery Issues

We do everything we can to prepare and ship your order as carefully and efficiently as possible. However, once your package is with the carrier, delivery is outside of our control.

R SQUARED is not responsible for:

Shipping or carrier delays

Delays beyond the carrier's estimated delivery date

Incorrect delivery by the carrier

Packages marked as delivered

Lost or stolen packages after shipment

Weather-related or other carrier disruptions

For issues that occur after your order has shipped, please contact the carrier directly for assistance.

International Orders

We are happy to offer international shipping when available. However, international customers are responsible for understanding the shipping and import requirements of their country.

Any customs fees, VAT, duties, import taxes, brokerage fees, or other charges are the responsibility of the customer.

Customs processing times can vary, and these delays are outside of our control.

R SQUARED cannot provide refunds for orders that are delayed, refused, returned, held, or seized by customs due to the destination country's regulations or import requirements.

Before placing an international order, please make sure the products you are purchasing are permitted to enter your country.

A Note From R SQUARED

We genuinely appreciate every order placed with us. Since our products are handcrafted in small batches and prepared individually, your order may take a little longer than something purchased from a mass-produced retailer.

We believe the extra time is worth it. From preparing your product to carefully packaging your order, we put attention into every step so you receive something we're proud to put the R SQUARED name on.

Thank you for your patience, understanding, and for supporting R SQUARED.( clean all this up make it look professional and dont repeat anything unless needed)